Last updated October 10, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for some reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Who can claim for return?
You can only request a return if the delivered product is not the same with the description of the ordered product or if the product is damaged on the delivery process.
Please note: As different screens and individual screen settings can affect how colors are represented, we cannot guarantee an exact match of the color on the screen and the actual product.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then Email to the below address by explaining the issues with your purchase:
Email: info@elaysuq.com
Please note, at first you will be responsible for all return shipping charges. We only reimburse the shipment cost and fully refund the product cost for only the case under “Who can claim for return?”